Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register for an account, purchase lottery tickets, or interact with our services.

Personal Information:

• Full name and contact details (email, phone, address)
• Date of birth and age verification documents
• Payment and banking information
• Identity verification documents as required by law
• Transaction history and lottery ticket purchases
• Communication preferences and customer support interactions

Technical Information:

• IP address and geolocation data
• Browser type, device information, and operating system
• Website usage data and navigation patterns
• Cookies and tracking technologies data

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing lottery ticket purchases and managing your account
• Verifying your identity and age compliance (18+ years)
• Processing payments and managing financial transactions
• Notifying you of winning tickets and facilitating prize claims
• Providing customer support and responding to inquiries
• Ensuring compliance with gambling regulations and laws
• Detecting and preventing fraud, money laundering, and suspicious activities
• Improving our services and website functionality
• Marketing communications (with your consent)

3. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

Regulatory Compliance:

We share information with the Australian Gaming Commission, AUSTRAC, and other regulatory bodies as required by law for licensing compliance and anti-money laundering purposes.

Service Providers:

We work with trusted third-party service providers for payment processing, identity verification, customer support, and technical services. These providers are bound by strict confidentiality agreements.

Legal Requirements:

We may disclose information when required by law, court orders, or government investigations, or to protect our rights, property, or safety of our users.

Business Transfers:

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity under equivalent privacy protections.

4. Data Security

We implement robust security measures to protect your personal information:

• 256-bit SSL encryption for all data transmission
• Secure cloud storage with regular backups
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Staff training on data protection and security protocols
• Incident response procedures for security breaches
• PCI DSS compliance for payment card data protection

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

You can manage cookie preferences through your browser settings or our cookie preference center.

6. Your Privacy Rights

Under Australian privacy laws, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to certain processing of your information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, contact us using the details provided below.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
• Prevent fraud and maintain security

Account information is typically retained for 7 years after account closure to comply with Australian gaming regulations and taxation requirements.

8. Children's Privacy

Our services are strictly for users 18 years and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from someone under 18, we will immediately delete such information and terminate the account.

9. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us: